General Documentation
This section contains comprehensive documentation about our processes, procedures, and standards for product implementation and support.
Documentation Overview
1. Product Approval
- Product and feature presentations
- Documentation requirements
- Business case development
- Technical assessment procedures
2. Project Management & Quality Assurance
- Requirement gathering
- Project planning methodologies
- Quality assurance processes
- Implementation support
- Documentation standards
3. Security Authorization
- Security compliance documentation
- Product security architecture
- Data privacy policies
- Testing and validation reports
- Legal documentation
4. Setting Up
- Environment provisioning
- Access management
- Integration configuration
- Customer responsibilities
- System setup procedures
5. Support & Hypercare
- Support structure and levels
- Service Level Agreements (SLA)
- Consultancy services
- Hypercare period details
- Post-deployment support
6. Test & Validation
- Integration testing procedures
- Configuration validation
- Quality assurance processes
- Success criteria
- Final validation steps
Purpose
This documentation helps stakeholders understand:
- Product implementation processes
- Project management methodologies
- Security and compliance requirements
- Setup and configuration procedures
- Support and maintenance standards
- Quality assurance practices
Audience
This documentation is intended for:
- Project managers
- Technical stakeholders
- Implementation teams
- Support personnel
- System administrators
- Business stakeholders